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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carrie Browning

Carrie Browning

March 14, 2026

5  out of  5
rating by Carrie Browning
"Always so kind, helpful, and takes the time to explain everything so you truly understand your coverage. You can tell they genuinely care about helping people and making sure they’re taken care of. If you’re looking for someone trustworthy and easy to talk to about your insurance needs, I highly recommend Justin and his team!"
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Handmade Haven

March 14, 2026

5  out of  5
rating by Handmade Haven
"The team at State Farm is always so friendly, helpful, and easy to work with! They take the time to answer questions and make sure you understand your coverage instead of rushing you through the process. It’s nice having a local office that truly cares about their customers and goes above and beyond to help when you need it. I highly recommend them if you’re looking for great service and people you can trust!"
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Joshua Leatherman

March 13, 2026

5  out of  5
rating by Joshua Leatherman
"Hannah made it easy and stress free. Very professional and overall great experience! Highly recommend Hannah from State farm!"
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Virginia Messer

March 12, 2026

5  out of  5
rating by Virginia Messer
"Love being apart of Justin Brown State Farm Hannah is awesome"
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Kennith Browning

March 11, 2026

5  out of  5
rating by Kennith Browning
"Justin Brown State Farm is awesome and saved me over $2000 a year on insurance. I highly recommend Hannah Hensley at Justin Brown"
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Gena Newcomb

March 11, 2026

5  out of  5
rating by Gena Newcomb
"Justin’s team is very professional, knowledgeable and friendly. Had a great experience with Hannah and Zach. They go above and beyond to help customers!"
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browningnikki

March 11, 2026

5  out of  5
rating by browningnikki
"The best there is! Michele is very nice and easy to work with. Professional office all around!!"
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Erica Rawls

March 10, 2026

5  out of  5
rating by Erica Rawls
"Nobody else I would trust with my business! Always the best customer service!"
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Michele Browning

March 10, 2026

5  out of  5
rating by Michele Browning
"The entire team is always professional, knowledgeable & very friendly. I highly recommend them for all of your insurance needs"
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Shauna Cook

March 6, 2026

5  out of  5
rating by Shauna Cook
"The experience at State Farm in Madison was top notch!! Lora was very helpful and gave me all the knowledge I was seeking. She made the process so completely easy! Thank you State Farm and Lora!"
We responded:
"Shauna, Thank you for sharing your feedback. Lora appreciates the recognition, and our team is glad the information and support during your visit were helpful. We appreciate you taking the time to leave a review. - Justin"
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Tessa Lusk

March 6, 2026

5  out of  5
rating by Tessa Lusk
"Super friendly staff, very helpful, and so easy to get set up. Zack Green and Lora Osborne was very helpful and super friendly to us. Highly recommend checking them out!"
We responded:
"Tessa, Thank you for sharing your feedback. Zack and Lora appreciate the recognition, and our team is glad to hear the process was smooth and helpful for you. We appreciate you taking the time to leave a review. - Justin"
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Nickie Browning

March 6, 2026

5  out of  5
rating by Nickie Browning
"Great business with a great team backing it!! Thankful for Justin & his team. They always try to go the extra mile for their customers"
We responded:
"Nickie, Thank you for sharing your feedback. We appreciate the recognition, and are grateful you took the time to leave a review and share your experience with our office. - Justin"
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James

March 4, 2026

5  out of  5
rating by James
"I absolutely love your office! Very reasonable rates. Hannah Hensley is fantastic! She helped me bundle in life insurance with my car. Great personality and super easy to talk to. After a 5 minute phone I was set. No exam, no questions asked, no hassle! Thank you, Hannah!!8"
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Gail Coakley

February 27, 2026

5  out of  5
rating by Gail Coakley
"Hannah helped me with Auto insurance and a Guaranteed Whole Life Policy with no exams. I was so pleased with my experience and love the atmosphere at their office."
We responded:
"Gail, Thank you for sharing your experience! We’re glad Hannah was able to assist you and provide a positive experience in our office. We appreciate you choosing us for your insurance needs. - Justin"
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Nick Hensley

February 27, 2026

5  out of  5
rating by Nick Hensley
"Hannah was very helpful in securing my family in Life Insurance and made the process so easy. Highly recommend giving her a call."
We responded:
"Nick, Thank you for sharing your experience! We’re glad Hannah was able to assist you and make the process smooth. We appreciate you choosing our office for your insurance needs. - Justin"
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Diana Calatan

February 2, 2026

5  out of  5
rating by Diana Calatan
"Great people are taking care of my insurance needs"
We responded:
"Diana, We appreciate your feedback and are happy to hear about your experience with our office. - Justin"
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Christina Osborne

January 29, 2026

5  out of  5
rating by Christina Osborne
"Lori was excellent help! I had a great experience with this company !"
We responded:
"Christina, We appreciate your feedback and are happy to hear about your positive experience with our team. - Justin"
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Jeff Woody

January 23, 2026

5  out of  5
rating by Jeff Woody
"I went in to pay my bill. I was greeted and helped by Lora Osborne. She’s very sweet and pleasant. My insurance is great price."
We responded:
"Jeff, Thank you for your feedback! We're glad Lora could provide a friendly experience and help with your insurance needs. We appreciate your kind words! - Justin"
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Emily Reagan

January 22, 2026

5  out of  5
rating by Emily Reagan
"Hannah is the best! She was kind and very helpful. I recommend state farm if you’re looking for affordability!"
We responded:
"Emily, Thank you for your kind review! We're glad Hannah could provide helpful and friendly service. We appreciate your recommendation! - Justin"
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Dwain Green

January 21, 2026

5  out of  5
rating by Dwain Green
"There are a lot of reasons I like the Justin Brown State Farm Agency. It’s very easy to get info on any of my insurance needs. I compared prices and they were at or near the top regardless of the type of insurance I was checking on. Lastly, I appreciate the Agent being available if I need him, it wasn’t that way with the last Agent."
We responded:
"Dwain, Thank you for your review! We're glad our team has been able to assist you and appreciate you taking the time to share your experience. - Justin"
Profile photo of Regina Green

Regina Green

January 21, 2026

5  out of  5
rating by Regina Green
"The Justin Brown team in Madison WV are some of the easiest and nicest people I have done business with lately. They listened to my needs and concerns. I was able to save money while still getting great coverage."
We responded:
"Regina, Thank you for your kind words! We're glad the team could listen to your needs and help you with your coverage. We truly appreciate your feedback! - Justin"
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ashleigh mahon

January 21, 2026

5  out of  5
rating by ashleigh mahon
"State Farm is incredible! We switched to them last May ( 2025 ) and anytime we have contacted them, they have been nothing but kind and focused on getting us a solution. I love speaking with Hannah and Olivia! They don’t see you as a customer, but as a friend! I look forward to talking to them every single time!"
We responded:
"Ashleigh, Thanks for sharing your experience! We're glad Hannah and Olivia have been able to assist you and provide you a positive experience. We appreciate you taking the time to share your feedback! - Justin"
Profile photo of Lou Green

Lou Green

January 19, 2026

5  out of  5
rating by Lou Green
"Switched from Erie to State Farm in Madison and my rates dropped over $140 per month on home and auto! Was able to add life insurance for my two daughters and still paying less!"
We responded:
"Lou, Thank you for sharing your experience! We're glad our team was able to review your options and assist you with your coverage needs. We appreciate you taking the time to share your feedback! - Justin"
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Kazuma Bowring

January 16, 2026

5  out of  5
rating by Kazuma Bowring
"Thank you so much, Hannah, for the great service you’ve provided. You made the process easy to understand and stress-free, and I’m very grateful for your professionalism and support. Thanks again for everything!"
We responded:
"Kazuma, Thank you for your kind feedback! We're glad Hannah was able to provide you with such a positive experience. We appreciate you taking the time to share your experience! - Justin"
Profile photo of Jalynn Browning

Jalynn Browning

January 16, 2026

5  out of  5
rating by Jalynn Browning
"Hannah is great! Highly recommend her!!"
We responded:
"Jalynn, Thank you so much for the kind words about Hannah! - Justin"